Frequently Asked Questions
Find answers to common questions about file sharing, account management, payments, and more.
Account Questions
To create a free account, click "Sign Up" at the top right corner of any page. You'll need to provide a valid email address and create a password. After registration, check your email to verify your account.
Yes, you can change your email address in your Account Settings. After changing your email, you'll receive a verification link to your new email address to confirm the change.
Click on "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. This link expires after 24 hours for security reasons.
Uploading Files
You can upload almost any file type including documents, images, videos, archives, and executables. However, we prohibit copyrighted material without permission, illegal content, and malware. All files are scanned automatically.
Free accounts can upload files up to 5GB. Premium accounts have a 20GB file size limit. For larger files, consider compressing or splitting them before upload.
Files from free accounts are stored for 30 days after the last download. Premium accounts keep files for 180 days after the last download. Files with no downloads are stored for 60 days for free accounts and 1 year for premium accounts.
Downloading Files
Download speeds can be affected by several factors:
- Your internet connection speed
- Network congestion
- Geographic distance from our servers
- Free users have speed limitations (up to 2MB/s)
Premium users enjoy maximum download speeds with no limitations.
Free accounts can download one file at a time. Premium accounts can download up to 50 files simultaneously. Parallel downloads significantly reduce total download time for multiple files.
Free users experience a short waiting period (10-60 seconds) before downloads begin. This helps manage server resources and encourages premium upgrades. Premium members skip all waiting times.
Payments & Premium
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum, USDT). All payments are processed securely through encrypted connections.
We offer a 14-day money-back guarantee for new premium subscriptions. If you're unsatisfied within the first 14 days, contact our support team for a full refund. Refund requests after 14 days are evaluated case by case.
You can cancel anytime from your Account Settings > Subscription page. Your premium benefits will continue until the end of your current billing period. No partial refunds are provided for unused time.
Premium Features
Premium members enjoy:
- Unlimited download speed
- No waiting time before downloads
- Simultaneous downloads (up to 50 files)
- Larger file uploads (up to 20GB)
- Extended file storage duration
- Password protection for shared files
- Ad-free experience
Premium accounts are for individual use only. Account sharing violates our terms of service and may result in account suspension. We offer team plans for businesses needing multiple accounts.
You can earn money through our Partner Program:
- Get paid for every download of your files
- Earn commissions for referrals
- Premium accounts earn up to 80% more
- Minimum payout is $20 for free accounts, $5 for premium
Visit our Make Money page for full details.
